:root{
    --red:#7b0505;
    --red-deep:#5c0303;
    --ivory:#f8f5f0;
    --beige:#efe6db;
    --gold:#c9a961;
    --gold-soft:#d9c48f;
    --charcoal:#1f1f1f;
    --charcoal-soft:#3a3a3a;
    --ease:cubic-bezier(.16,.84,.44,1);
  }

  *{margin:0;padding:0;box-sizing:border-box;}
  html{scroll-behavior:smooth;}
  body{
    background:var(--ivory);
    color:var(--charcoal);
    font-family:'Jost',sans-serif;
    font-weight:300;
    overflow-x:hidden;
    -webkit-font-smoothing:antialiased;
  }
  ::selection{background:var(--red);color:var(--ivory);}

  h1,h2,h3,.serif{font-family:'Cormorant Garamond',serif;font-weight:400;}

  .eyebrow{
    font-family:'Jost',sans-serif;
    font-size:11px;
    letter-spacing:0.32em;
    text-transform:uppercase;
    color:var(--red);
    font-weight:400;
  }

  a{color:inherit;text-decoration:none;}
  img,.grain{position:relative;}

  /* ---------- grain texture, shared by every photo panel ---------- */
  .grain::after{
    content:"";
    position:absolute;inset:0;
    background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='120' height='120'%3E%3Cfilter id='n'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='0.9' numOctaves='2' stitchTiles='stitch'/%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23n)' opacity='0.35'/%3E%3C/svg%3E");
    mix-blend-mode:overlay;
    opacity:0.5;
    pointer-events:none;
  }

  /* ---------- signature thread ---------- */
  #thread-wrap{
    position:fixed;
    left:28px;top:0;
    height:100vh;width:2px;
    z-index:40;
    pointer-events:none;
  }
  #thread-wrap svg{position:absolute;top:0;left:-1px;width:20px;height:100vh;overflow:visible;}
  #thread-path{
    fill:none;
    stroke:var(--gold);
    stroke-width:1.4;
    stroke-linecap:round;
  }
  @media (max-width:900px){ #thread-wrap{display:none;} }

  /* ---------- header ---------- */
  header{
    position:fixed;top:0;left:0;width:100%;
    z-index:100;
    display:flex;align-items:center;justify-content:space-between;
    padding:28px 48px;
    transition:padding .5s var(--ease), background .5s var(--ease), backdrop-filter .5s var(--ease);
  }
  header.scrolled{
    padding:16px 48px;
    background:rgba(248,245,240,0.72);
    backdrop-filter:blur(14px) saturate(140%);
    box-shadow:0 1px 0 rgba(31,31,31,0.06);
  }
  .logo{
    font-family:'Cormorant Garamond',serif;
    font-size:26px;
    letter-spacing:0.18em;
    color:var(--charcoal);
  }
  header.scrolled .logo{color:var(--red);}
  nav{display:flex;gap:40px;align-items:center;}
  nav a{
    font-size:11px;letter-spacing:0.24em;text-transform:uppercase;
    color:var(--charcoal);
    position:relative;
    padding-bottom:4px;
  }
  nav a::after{
    content:"";position:absolute;left:0;bottom:0;width:0;height:1px;background:var(--gold);
    transition:width .4s var(--ease);
  }
  nav a:hover::after{width:100%;}
  .nav-icons{display:flex;gap:22px;font-size:14px;}
  @media (max-width:860px){
    nav{display:none;}
    header{padding:22px 24px;}
    header.scrolled{padding:14px 24px;}
  }

  section{position:relative;width:100%;overflow:hidden;}

  /* reveal utility */
  .reveal{opacity:0;transform:translateY(38px);transition:opacity 1.1s var(--ease), transform 1.1s var(--ease);}
  .reveal.in{opacity:1;transform:translateY(0);}
  .reveal-delay-1.in{transition-delay:.12s;}
  .reveal-delay-2.in{transition-delay:.24s;}
  .reveal-delay-3.in{transition-delay:.36s;}

  .stitch-mark{
    position:absolute;left:22px;top:0;
    width:14px;height:14px;
    border-radius:50%;
    background:var(--ivory);
    border:1.4px solid var(--gold);
    transform:translate(-50%,-50%);
    z-index:41;
  }
  @media (max-width:900px){ .stitch-mark{display:none;} }

  /* ============ HERO ============ */
  #hero{
    height:100vh;min-height:640px;
    display:flex;align-items:center;justify-content:center;
    background:
      radial-gradient(ellipse at 30% 20%, rgba(123,5,5,0.55), transparent 55%),
      radial-gradient(ellipse at 75% 80%, rgba(201,169,97,0.25), transparent 60%),
      linear-gradient(160deg,#2a0505 0%, #3d0a0a 35%, #1f1f1f 100%);
  }
  #hero .bg{
    position:absolute;inset:-6%;
    background:inherit;
    animation:heroZoom 22s var(--ease) infinite alternate;
  }
  @keyframes heroZoom{ to{ transform:scale(1.08); } }
  .hero-content{position:relative;z-index:2;text-align:center;color:var(--ivory);padding:0 24px;}
  .hero-content .eyebrow{color:var(--gold-soft);margin-bottom:22px;display:block;}
  .hero-content h1{
    font-size:clamp(52px,9vw,128px);
    line-height:0.98;
    letter-spacing:0.01em;
    font-weight:300;
  }
  .hero-content h1 em{font-style:italic;color:var(--gold-soft);}
  .hero-sub{
    margin-top:26px;font-size:16px;letter-spacing:0.05em;color:rgba(248,245,240,0.75);
    max-width:520px;margin-left:auto;margin-right:auto;
  }
  .hero-ctas{margin-top:46px;display:flex;gap:18px;justify-content:center;flex-wrap:wrap;}
  .btn{
    font-family:'Jost',sans-serif;
    font-size:11px;letter-spacing:0.24em;text-transform:uppercase;
    padding:17px 38px;
    border:1px solid var(--gold-soft);
    color:var(--ivory);
    background:transparent;
    transition:all .5s var(--ease);
    cursor:pointer;
  }
  .btn:hover{background:var(--gold-soft);color:var(--charcoal);border-color:var(--gold-soft);}
  .btn.solid{background:var(--red);border-color:var(--red);color:var(--ivory);}
  .btn.solid:hover{background:var(--gold-soft);border-color:var(--gold-soft);color:var(--charcoal);}
  .btn.dark{border-color:var(--charcoal);color:var(--charcoal);}
  .btn.dark:hover{background:var(--charcoal);color:var(--ivory);}

  .scroll-cue{
    position:absolute;bottom:36px;left:49.5%;transform:translateX(-50%);
    display:flex;flex-direction:column;align-items:center;gap:10px;
    color:rgba(248,245,240,0.7);z-index:2;
  }
  .scroll-cue span{font-size:10px;letter-spacing:0.28em;text-transform:uppercase;}
  .scroll-line{width:1px;height:44px;background:linear-gradient(to bottom, var(--gold-soft), transparent);
    animation:scrollPulse 2.4s ease-in-out infinite;}
  @keyframes scrollPulse{0%,100%{opacity:.3;} 50%{opacity:1;}}

  /* ============ generic photo panel ============ */
  .photo{
    background-size:cover;background-position:center;
    position:relative;overflow:hidden;
  }
  .photo::before{
    content:"";position:absolute;inset:0;
    background:linear-gradient(180deg, rgba(31,31,31,0) 60%, rgba(31,31,31,0.18) 100%);
  }

  /* ============ 02 PHILOSOPHY ============ */
  #philosophy{
    min-height:90vh;
    display:grid;grid-template-columns:1fr 1fr;
    background:var(--ivory);
  }
  #philosophy .img{
    background:linear-gradient(135deg,#8a3d3d 0%,#5c0303 55%,#2a0505 100%);
    min-height:60vh;
    border-right:1px solid rgba(0,0,0,0.08);
  }
  .phil-text{
  display:flex;

    flex-direction:column;

    justify-content:flex-start;

    padding:0;

    height:100%;

    min-height:90vh;

    overflow:visible;
  }
  .campaign-video{
    flex:1;
    width:100%;
    overflow:hidden;
}

.campaign-video video{
    width:100%;
    height:100%;
    object-fit:cover;
    display:block;
}
#philosophy .img{
    min-height:90vh;
    overflow:hidden;
}

#philosophy .img img{
    width:100%;
    height:100%;
    object-fit:cover;
    display:block;
}
  .phil-text h2{
    font-size:clamp(34px,3.6vw,54px);
    line-height:1.2;
    font-style: italic;
    color:var(--charcoal);
    margin:22px 0 26px;
  }
  .phil-text p{
    font-size:16px;line-height:1.9;color:var(--charcoal-soft);
    max-width:420px;font-weight:300;
  }
  @media (max-width:900px){
    #philosophy{grid-template-columns:1fr;}
    .phil-text{padding:80px 32px;}
    #philosophy .img{min-height:52vh;}
    .campaign-strip{grid-template-columns:1fr;}
.campaign-strip-col.left{display:none;border-right:none;}
.campaign-strip-col.right{padding-left:24px;padding-right:24px;}
  }

  /* ============ 03 FEATURED COLLECTION ============ */
  /* ============ 02B EDITORIAL NOTE ============ */
#editorial-note{
    background:var(--ivory);
    border-top:1px solid rgba(31,31,31,0.08);
    border-bottom:1px solid rgba(31,31,31,0.08);
    min-height:650px;
    display:flex;
    align-items:center;
    justify-content:center;
    padding:90px 24px;
}

.editorial-inner{
    max-width:680px;
    text-align:center;
}

.editorial-inner .eyebrow{
    display:block;
    margin-bottom:28px;
}

.editorial-inner p.editorial-quote{
    font-family:'Cormorant Garamond',serif;
    font-style:italic;
    font-weight:400;
    font-size:clamp(22px,2.6vw,32px);
    line-height:1.7;
    color:var(--red-deep);
}

.editorial-inner p.editorial-sub{
    margin-top:30px;
    font-family:'Jost',sans-serif;
    font-size:14px;
    letter-spacing:0.04em;
    line-height:1.9;
    color:var(--charcoal-soft);
    max-width:460px;
    margin-left:auto;
    margin-right:auto;
}
  #collection{
    min-height:110vh;
    background:var(--charcoal);
    color:var(--ivory);
    display:flex;flex-direction:column;justify-content:center;
    padding:140px 0;
  }
  .collection-head{padding:0 64px;margin-bottom:60px;}
  .collection-head .eyebrow{color:var(--gold-soft);}
  .collection-head h2{font-size:clamp(38px,5vw,74px);margin-top:16px;max-width:760px;}
  .collection-head p{margin-top:20px;color:rgba(248,245,240,0.65);max-width:460px;font-size:15px;line-height:1.8;}
  .collection-strip{
    display:flex;gap:24px;padding:0 64px;
    overflow-x:auto;scroll-snap-type:x mandatory;
    scrollbar-width:none;
  }
  .collection-strip::-webkit-scrollbar{display:none;}
  .collection-card{
    flex:0 0 clamp(260px,32vw,420px);
    height:56vh;min-height:380px;
    scroll-snap-align:start;
    position:relative;
    transform:translateX(60px);
    opacity:0;
    transition:transform 1.1s var(--ease), opacity 1.1s var(--ease);
  }
  .collection-card.in{transform:translateX(0);opacity:1;}
  .collection-card .cap{
    position:absolute;bottom:0;left:0;right:0;
    padding:26px 28px;
    background:linear-gradient(to top, rgba(0,0,0,0.55), transparent);
  }
  .collection-card .cap .serif{font-size:22px;font-style:italic;}
  .collection-card .cap .price{font-size:12px;letter-spacing:0.1em;color:var(--gold-soft);margin-top:6px;}
  .collection-cta{margin:60px 64px 0;}
  @media (max-width:700px){ .collection-head, .collection-strip, .collection-cta{padding-left:24px;padding-right:24px;margin-left:0;margin-right:0;} }

  /* ============ 04 KANVI WOMAN STORY ============ */
  #story{
    min-height:100vh;
    display:flex;align-items:center;justify-content:center;
    text-align:center;
    background:var(--beige);
    padding:100px 24px;
  }
  .story-inner{max-width:900px;}
  .story-inner .eyebrow{display:block;margin-bottom:30px;}
  .story-inner h2{
    font-size:clamp(30px,5vw,58px);
    font-style:italic;
    line-height:1.35;
    color:var(--red-deep);
  }
  .story-inner p.sub{
    margin-top:34px;font-size:15px;letter-spacing:0.04em;color:var(--charcoal-soft);
    max-width:480px;margin-left:auto;margin-right:auto;line-height:1.9;
  }

  /* ============ 05 SIGNATURE PIECES ============ */
  #signature{
    min-height:100vh;
    padding:140px 64px;
    background:var(--ivory);
  }
  .sig-head{margin-bottom:70px;}
  .sig-head h2{font-size:clamp(34px,4.4vw,58px);margin-top:16px;}
  .sig-grid{
    display:grid;grid-template-columns:repeat(3,1fr);gap:8px;
  }
  .sig-item{position:relative;height:64vh;min-height:420px;overflow:hidden;cursor:pointer;}
  .sig-item .photo{width:100%;height:100%;transition:transform 1.4s var(--ease);}
  .sig-item:hover .photo{transform:scale(1.08);}
  .sig-item .wish{
    position:absolute;top:20px;right:20px;z-index:3;
    width:34px;height:34px;border-radius:50%;
    background:rgba(248,245,240,0.85);
    display:flex;align-items:center;justify-content:center;
    font-size:15px;color:var(--red);
    transition:transform .3s var(--ease), background .3s var(--ease);
  }
  .sig-item .wish:hover{transform:scale(1.12);background:var(--ivory);}
  .sig-item .wish.active{background:var(--red);color:var(--ivory);}
  .sig-cap{
    position:absolute;bottom:0;left:0;right:0;z-index:2;
    padding:24px 26px;color:var(--ivory);
    background:linear-gradient(to top, rgba(0,0,0,0.6), transparent 70%);
  }
  .sig-cap .serif{font-size:21px;font-style:italic;display:block;}
  .sig-cap .price{font-size:12px;color:var(--gold-soft);letter-spacing:0.08em;margin-top:6px;}
  @media (max-width:900px){
    #signature{padding:90px 24px;}
    .sig-grid{grid-template-columns:1fr;}
    .sig-item{height:60vh;}
  }

  /* ============ 06 CRAFTSMANSHIP ============ */
  #craft{
    min-height:90vh;
    background:var(--charcoal);
    color:var(--ivory);
    display:grid;grid-template-columns:1.1fr 0.9fr;
    align-items:center;
  }
  .craft-text{padding:100px 80px;}
  .craft-text .eyebrow{color:var(--gold-soft);}
  .craft-text h2{font-size:clamp(32px,3.6vw,50px);margin:18px 0 24px;font-style:italic;}
  .craft-text p{color:rgba(248,245,240,0.68);line-height:1.9;font-size:15.5px;max-width:440px;margin-bottom:16px;}
  .craft-list{margin-top:30px;display:flex;flex-direction:column;gap:14px;}
  .craft-list div{display:flex;gap:16px;align-items:baseline;font-size:13px;letter-spacing:0.06em;color:var(--gold-soft);}
  .craft-list div span.term{font-family:'Cormorant Garamond',serif;font-size:19px;font-style:italic;color:var(--ivory);min-width:140px;}
  .craft-imgs{display:grid;grid-template-rows:1fr 1fr;height:90vh;min-height:600px;gap:6px;}
  .craft-imgs .photo:nth-child(1){background:linear-gradient(135deg,#c9a961 0%,#8a6b2f 60%,#3a2b10 100%);}
  .craft-imgs .photo:nth-child(2){background:linear-gradient(135deg,#7b0505 0%,#3d0a0a 70%,#1f1f1f 100%);}
  @media (max-width:900px){
    #craft{grid-template-columns:1fr;}
    .craft-text{padding:80px 28px;}
    .craft-imgs{height:auto;}
    .craft-imgs .photo{height:44vh;}
  }

  /* ============ 07 KANVI MOMENTS ============ */
  #moments{
    min-height:100vh;
    padding:140px 24px;
    background:var(--beige);
  }
  .moments-head{text-align:center;margin-bottom:70px;}
  .moments-head h2{font-size:clamp(32px,4vw,54px);margin-top:16px;}
  .masonry{
    columns:4 220px;column-gap:14px;max-width:1400px;margin:0 auto;
  }
  .masonry .photo{
    width:100%;margin-bottom:14px;break-inside:avoid;border-radius:2px;
    opacity:0;transform:translateY(30px);
    transition:opacity 1s var(--ease), transform 1s var(--ease);
  }
  .masonry .photo.in{opacity:1;transform:translateY(0);}
  @media (max-width:900px){ .masonry{columns:2 160px;} }

  /* ============ 08 TESTIMONIALS ============ */
  #testimonials{
    min-height:80vh;
    display:flex;align-items:center;justify-content:center;
    background:var(--ivory);
    padding:100px 24px;
  }
  .test-inner{max-width:760px;text-align:center;position:relative;min-height:220px;}
  .test-slide{
    position:absolute;inset:0;
    opacity:0;transition:opacity 1s var(--ease);
    display:flex;flex-direction:column;align-items:center;justify-content:center;
  }
  .test-slide.active{opacity:1;position:relative;}
  .test-slide p.quote{
    font-family:'Cormorant Garamond',serif;font-style:italic;
    font-size:clamp(22px,2.6vw,32px);line-height:1.6;color:var(--charcoal);
  }
  .test-slide .who{margin-top:24px;font-size:12px;letter-spacing:0.14em;text-transform:uppercase;color:var(--red);}
  .test-dots{display:flex;gap:10px;justify-content:center;margin-top:40px;}
  .test-dots span{width:6px;height:6px;border-radius:50%;background:var(--beige);cursor:pointer;transition:background .3s;}
  .test-dots span.active{background:var(--red);}

  /* ============ 09 FINAL CINEMATIC ============ */
  #final{
    height:100vh;min-height:600px;
    display:flex;align-items:center;justify-content:center;text-align:center;
    background:
      radial-gradient(ellipse at 50% 30%, rgba(123,5,5,0.5), transparent 60%),
      linear-gradient(180deg,#1f1f1f 0%, #2a0505 100%);
    color:var(--ivory);
  }
  #final h2{
    font-size:clamp(44px,7vw,96px);
    line-height:1.05;font-style:italic;
  }
  #final .sub{margin-top:22px;color:rgba(248,245,240,0.7);font-size:15px;letter-spacing:0.04em;}
  #final .btn{margin-top:44px;}

  /* ============ FOOTER ============ */
  footer{
    position:relative; 
    z-index:50;
    background:var(--charcoal);
    color:rgba(248,245,240,0.75);
    padding:100px 64px 40px;
  }
 .footer-top{
    display:grid;
    grid-template-columns:1.4fr 1fr 1fr 1fr 1.2fr;
    gap:50px;
    padding-bottom:70px;
    border-bottom:1px solid rgba(248,245,240,0.12);
}
  .footer-brand .logo{color:var(--ivory);font-size:28px;}
  .footer-brand p{margin-top:20px;font-size:14px;line-height:1.8;color:rgba(248,245,240,0.55);max-width:280px;}
  .footer-col h4{font-size:11px;letter-spacing:0.2em;text-transform:uppercase;color:var(--gold-soft);margin-bottom:20px;}
  .footer-col a{display:block;font-size:14px;margin-bottom:12px;color:rgba(248,245,240,0.7);transition:color .3s;}
  .footer-col a:hover{color:var(--ivory);}
  .newsletter input{
    width:100%;background:transparent;border:none;border-bottom:1px solid rgba(248,245,240,0.3);
    padding:12px 0;color:var(--ivory);font-family:'Jost';font-size:14px;margin:18px 0 22px; 
  }
  .newsletter input::placeholder{color:rgba(248,245,240,0.4);}
  #newsletterForm{
    display:flex;
    align-items:center;
    gap:12px;
}

.newsletter-arrow{
    background:none;
    border:none;
    color:var(--gold-soft);
    font-size:28px;
    cursor:pointer;
    padding:0;
    transition:transform .3s ease;
}

.newsletter-arrow:hover{
    transform:translateX(4px);
}
  .newsletter input:focus{outline:none;border-color:var(--gold-soft);}
  .footer-bottom{
    display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:16px;
    padding-top:34px;font-size:12px;color:rgba(248,245,240,0.45);
  }
  .socials{display:flex;gap:20px;}
  @media (max-width:900px){
    .footer-top{grid-template-columns:1fr 1fr;gap:40px;}
    footer{padding:70px 24px 32px;}
}

/* CAMPAIGN STRIP */
.campaign-strip{
  position:relative;
  width:100vw;
  margin-left:-50vw;
  display:grid;
  grid-template-columns:1fr 1fr;
  min-height:215px;
  background:#fff;
  border-top:1px solid rgba(31,31,31,0.08);
  border-bottom:1px solid rgba(31,31,31,0.08);
}
.campaign-strip-col.left{
  border-right:1px solid rgba(31,31,31,0.08);
}
.campaign-strip-col.right{
  display:flex;
  align-items:center;
  padding-left:64px;
}

.watch-campaign-link{
  color:#1f1f1f;
  font-family:'Cormorant Garamond',serif;
  font-size:28px;
  font-style:italic;
  letter-spacing:0.01em;
  position:relative;
  display:inline-block;
  transition:transform .5s ease;
}
.watch-campaign-link::after{
  content:"";
  position:absolute;
  left:0;
  bottom:-12px;
  width:0;
  height:1px;
  background:#1f1f1f;
  transition:width .4s ease;
}
.watch-campaign-link:hover{ transform:translateX(8px); }
.watch-campaign-link:hover::after{ width:260px; }
  #kanvi-concierge-root{position:fixed;bottom:28px;right:28px;z-index:999;font-family:'Jost',sans-serif;}

  /* --- floating trigger --- */
  #kc-trigger{
    width:60px;height:60px;border-radius:50%;
    background:var(--charcoal);color:var(--ivory);
    display:flex;align-items:center;justify-content:center;
    cursor:pointer;border:none;
    box-shadow:0 10px 30px -8px rgba(31,31,31,.4);
    transition:background .5s var(--ease), transform .5s var(--ease);
  }
  #kc-trigger:hover{background:var(--red);transform:scale(1.05);}
  #kc-trigger svg{width:22px;height:22px;transition:opacity .3s var(--ease), transform .3s var(--ease);}
  #kc-trigger .icon-close{position:absolute;opacity:0;transform:rotate(-45deg);}
  #kanvi-concierge-root.open #kc-trigger .icon-chat{opacity:0;transform:rotate(45deg);}
  #kanvi-concierge-root.open #kc-trigger .icon-close{opacity:1;transform:rotate(0);}

  /* --- panel --- */
  #kc-panel{
    position:absolute;bottom:76px;right:0;
    width:380px;max-width:calc(100vw - 40px);
    height:560px;max-height:calc(100vh - 140px);
    background:var(--ivory);
    display:flex;flex-direction:column;
    overflow:hidden;
    box-shadow:0 30px 70px -20px rgba(31,31,31,.35);
    opacity:0;visibility:hidden;transform:translateY(18px) scale(.98);
    transform-origin:bottom right;
    transition:opacity .5s var(--ease), transform .5s var(--ease), visibility 0s linear .5s;
  }
  #kanvi-concierge-root.open #kc-panel{
    opacity:1;visibility:visible;transform:translateY(0) scale(1);
    transition:opacity .5s var(--ease), transform .5s var(--ease), visibility 0s linear 0s;
  }

  #kc-header{
    background:var(--charcoal);color:var(--ivory);
    padding:22px 24px;display:flex;flex-direction:column;gap:2px;flex-shrink:0;
  }
  #kc-header .eyebrow{font-size:10px;letter-spacing:.26em;text-transform:uppercase;color:var(--gold-soft);}
  #kc-header h2{font-family:'Cormorant Garamond',serif;font-style:italic;font-weight:400;font-size:21px;}

  #kc-messages{
    flex:1;overflow-y:auto;padding:22px 20px;
    display:flex;flex-direction:column;gap:16px;
    scrollbar-width:thin;
  }
  #kc-messages::-webkit-scrollbar{width:5px;}
  #kc-messages::-webkit-scrollbar-thumb{background:var(--beige);}

  .kc-msg{max-width:84%;font-size:14px;line-height:1.7;opacity:0;transform:translateY(10px);animation:kcIn .5s var(--ease) forwards;}
  @keyframes kcIn{to{opacity:1;transform:translateY(0);}}
  .kc-msg.bot{align-self:flex-start;color:var(--charcoal);}
  .kc-msg.bot .bubble{background:var(--beige);padding:13px 16px;border-radius:2px 14px 14px 14px;}
  .kc-msg.user{align-self:flex-end;color:var(--ivory);}
  .kc-msg.user .bubble{background:var(--charcoal);padding:13px 16px;border-radius:14px 2px 14px 14px;}
  .kc-msg a{color:var(--red-deep);text-decoration:underline;}
  .kc-msg.bot a{color:var(--red-deep);}
  .kc-msg.user a{color:var(--gold-soft);}

  .kc-typing{align-self:flex-start;display:flex;gap:4px;padding:13px 16px;background:var(--beige);border-radius:2px 14px 14px 14px;width:fit-content;}
  .kc-typing span{width:5px;height:5px;border-radius:50%;background:var(--charcoal-soft);opacity:.4;animation:kcTyping 1.2s infinite;}
  .kc-typing span:nth-child(2){animation-delay:.15s;}
  .kc-typing span:nth-child(3){animation-delay:.3s;}
  @keyframes kcTyping{0%,60%,100%{opacity:.3;transform:translateY(0);}30%{opacity:1;transform:translateY(-3px);}}

  #kc-suggestions{display:flex;flex-wrap:wrap;gap:8px;padding:0 20px 16px;flex-shrink:0;}
  .kc-chip{
    font-size:11px;letter-spacing:.04em;color:var(--charcoal-soft);
    border:1px solid var(--beige);padding:8px 13px;cursor:pointer;
    transition:border-color .3s var(--ease), color .3s var(--ease);
    background:none;
  }
  .kc-chip:hover{border-color:var(--red);color:var(--red);}

  #kc-form{display:flex;align-items:center;gap:10px;padding:16px 20px 20px;border-top:1px solid var(--beige);flex-shrink:0;}
  #kc-input{
    flex:1;border:none;border-bottom:1px solid var(--charcoal-soft);
    background:transparent;padding:8px 2px;font-family:'Jost',sans-serif;font-size:14px;color:var(--charcoal);
  }
  #kc-input::placeholder{color:#9a9088;}
  #kc-input:focus{outline:none;border-color:var(--red);}
  #kc-send{
    width:34px;height:34px;border-radius:50%;border:none;background:var(--charcoal);color:var(--ivory);
    display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0;
    transition:background .3s var(--ease);
  }
  #kc-send:hover{background:var(--red);}
  #kc-send svg{width:14px;height:14px;}

  @media (max-width:480px){
    #kanvi-concierge-root{bottom:18px;right:18px;}
    #kc-panel{
      width:calc(100vw - 24px);height:calc(100vh - 120px);
      bottom:74px;right:-6px;max-height:none;
    }
  }

/* mobile responsiveness */
@media (max-width:720px){
  .kcm-overlay{padding:20px 14px;align-items:flex-start;padding-top:60px;}
  .kcm-modal{padding:52px 26px 40px;max-height:86vh;}
  .kcm-title{font-size:30px;}
  .kcm-row{padding:22px 2px;gap:12px;}
  .kcm-row:hover{padding-left:10px;}
  .kcm-row-title{font-size:19px;}
  .kcm-close{top:18px;right:18px;width:34px;height:34px;}
}
 
  /* ---------------- responsive ---------------- */
  @media (max-width:760px){
    .kcs-header{padding:26px 28px;}
    .kcs-hairline{margin:0 28px;}
    .kcs-body{padding:32px 28px 0;}
    .kcs-footer{padding:22px 28px 28px;}
    .kcs-method{padding:22px;gap:18px;}
    .kcs-method-cta{display:none;}
  }
  @media (max-width:480px){
    .kcs-overlay{padding:14px;align-items:flex-start;padding-top:30px;}
    .kcs-modal{height:min(92vh, 700px);}
    .kcs-title{font-size:27px;}
    .kcs-method{flex-wrap:wrap;}
    .kcs-method-icon{width:38px;height:38px;}
    .kcs-method-text h3{font-size:19px;}